Refund & Cancellation Policy
A legal disclaimer
Last updated: 06/010/2025
At SA Jollof, we pride ourselves on delivering authentic West African flavours and excellent customer service.
We prepare every meal with care, using fresh ingredients and traditional recipes. Because our food is made to order, refunds and cancellations are handled under specific conditions as outlined below.
General Policy
All orders placed with SA Jollof are considered final once confirmed.
We do not offer refunds for change of mind or mistaken orders. However, we will always work with you to ensure satisfaction if there is an issue with your meal or service.
Incorrect or Missing Orders
If you receive an incorrect item or an incomplete order, please contact us immediately at
info@SAJollof.com.au
0434 104 676.
We will investigate the issue promptly and may:
Replace the incorrect or missing items, or
Offer a credit or partial refund where appropriate.
All requests must be made within 24 hours of receiving your order.
Quality Concerns
We take great pride in maintaining the highest standards of food quality.
If you believe your meal was unsatisfactory or did not meet expectations, please reach out with:
A description of the issue, and
A photo of the meal (if possible).
Our team will review your feedback and determine if a replacement, store credit, or refund is appropriate.
Cancellations (Pickup & Delivery Orders)
Because all meals are cooked fresh to order, cancellations must be made within 15 minutes of placing your order to be eligible for a refund.
Once preparation has begun, refunds cannot be issued.
If a delivery cannot be completed due to incorrect details provided (e.g., wrong address or phone number), the order will be marked as complete and no refund will apply.
Catering Orders
Catering bookings require a 50% deposit to confirm.
Cancellations made more than 48 hours before the event will receive a full refund of the deposit.
Cancellations made 24–48 hours before the event may receive a 50% refund of the deposit.
Cancellations made less than 24 hours before the event will forfeit the deposit, as ingredients and preparation will have commenced.
Deposits can be transferred toward a rescheduled date if arranged in advance.
Refund Method
Approved refunds will be processed using the same payment method used for the original purchase (e.g., card, PayPal, or Stripe).
Refunds may take 3–5 business days to appear, depending on your bank or payment provider.
Force Majeure (Events Beyond Our Control)
SA Jollof is not responsible for delays, cancellations, or service interruptions caused by circumstances beyond our control — such as severe weather, power outages, or third-party delivery issues. In these cases, we will make every reasonable effort to resolve the matter fairly.
Contact Us
If you have any concerns regarding an order, delivery, or catering booking, please contact us:
SA Jollof
📍 14 Lawder Rd, Blakeview SA 5114 Adelaide
📱 0434 104 676
📧 info@SAJollof.com.au
We appreciate your understanding and support as we continue bringing the taste of West Africa to Adelaide — one meal at a time.